Case Study

Waukesha County Aging & Disability Resource Center

No more paper: modernizing reporting for ADRC transportation services

A secure, EHR-integrated platform that automated fare collection and state reporting — saving 25 hours of staff time every month.

Goals & outcomes

Goals

  • Modernize a burdensome paper-based fare reporting workflow
  • Automate state funding reporting for transportation services

Outcomes

  • 25 hrs manual data entry eliminated each month
  • 100% paperless fare reporting
  • Configurable to unique program needs

The challenge

Waukesha ADRC faced a labor-intensive process for collecting fare data from multiple ride providers and compiling reports required for state funding. This manual workflow consumed approximately 25 hours each month, diverting valuable staff resources and increasing the risk of errors.

The solution

People.Health implemented a secure, EHR-integrated platform that automates fare data collection from senior taxi and other transportation providers, generates compliant reports for state funding requirements, and integrates seamlessly with existing electronic health records — customizable to accommodate the unique specifications of the program.

The results

The platform replaced an entirely manual workflow with an automated, all-digital process that improves accuracy and frees staff to focus on the people they serve.

  • 25 hours per month of manual data entry eliminated
  • All-digital, paperless process
  • Easier, faster report generation
  • Improved efficiency for senior taxi providers, HHS staff, and transportation riders
  • Responsive partnership with adaptability to unique program needs

“Waukesha County Health & Human Services has enjoyed the partnership with People.Health for their innovative tech solution that integrates with our electronic health records for our transportation services for older adults and individuals with disabilities. This platform will revolutionize our operations, enhancing efficiency for senior taxi providers, HHS, and transportation riders, and it is anticipated to save us 25 hours/month of manual data entry. People.Health has been a responsive partner.”