Point-of-care content management and patient engagement

An EHR-integrated content management system that let Healthe Clinic staff organize and send educational materials to patients via email or text.

Goals & outcomes

Goals

• 1 Organize and standardize cross-departmental patient education content
• 2 Optimize the provider workflow for sending materials to patients

60+ Folders of organized content

EHR write-back to patient charts

Patient satisfaction surveys via chatbot

The challenge

The Cerner campus’s employee clinics lacked efficient ways to communicate health information to their patients. While Cerner’s EHR, Powerchart, contains some “generic” patient education materials, the Healthe Clinic’s providers wanted to send their patients a wide range of self-authored materials that were created in-house — videos, nutrition worksheets, vaccine information sheets, and more.

In addition, Cerner sought streamlined ways to track patient adherence and patient satisfaction across this content.

The solution

People.Health created an EHR-integrated content management system that enabled Healthe Clinic staff to organize and send educational materials to patients via email or text message. Materials were then written back to the patient portal and the patient’s electronic health record for improved continuity of care.

Patients who viewed the content were asked to complete a digital patient satisfaction survey via People.Health’s virtual assistant chatbot.

The results

By employing Patient Education Genius, the Healthe Clinic providers were not only able to give their patients educational materials on a far wider range of topics, they were able to use People.Health’s patient engagement reports to track engagement and satisfaction trends over time — enabling the clinics to set benchmarks and goals for improvement.

“Patient Education Genius has all of the things that I need in a Patient Education delivery solution. It is easily accessible, comprehensive, customizable and versatile. I love that I can send the materials to the patient via text or email.”