Delivering trusted, trackable patient education at scale
The Virtual Education Center (VEC) gives DHA clinicians a centralized, multilingual patient education system across 260+ facilities worldwide.
Goals & outcomes
Goals
- 1 Improve patient safety and military readiness
- 2 Increase efficiency in patient education management across 260+ global facilities
- 3 Improve patient engagement and experience
The challenge
The Defense Health Agency (DHA) identified a critical gap in its patient education capabilities, which directly impacted patient safety, clinical readiness, and overall outcomes.
The native education features in its electronic health record systems were limited, inconsistent, and difficult to manage — resulting in outdated, incomplete, and unapproved content. Clinicians lacked the tools to deliver accurate, standardized information, while patients often received conflicting or insufficient guidance across different platforms.
The solution
People.Health deployed a secure, DHA-approved custom version of its Patient Education Genius solution — dubbed the Virtual Education Center (VEC) — to streamline how the DHA creates, manages, and distributes patient education materials.
The VEC enables clinicians and administrators to share up-to-date, accurate, and trackable education materials across a wide range of use cases, including informed consent, emergency preparedness, service promotion, and patient self-care. The platform supports multilingual content, health literacy campaigns, and secure messaging, ensuring a consistent and equitable experience for patients and providers alike.
The results
With the VEC in place, DHA has replaced fragmented communication with a centralized system that drives engagement and adherence.
Providers now have access to comprehensive, customizable resources that improve patient understanding and satisfaction, while reducing preventable readmissions and emergency visits. The system supports real-time updates, detailed utilization metrics, and enterprise-wide health literacy efforts — strengthening both individual care and system-wide readiness.
“As a busy Internist seeing 20 patients daily, I don’t have time to walk down to the printer when I want to give patients handouts. VEC has allowed me to quickly search for reliable information (my handouts, too) and email it to my patients in less than a minute. VEC has indeed solved a considerable problem of mine.”